Bilingual Customer Service

As a bilingual customer service employee, you are expected to use your foreign language skills for a number of clerical, secretarial and administrative purposes. As the job title outlines, you are expected to offer assistance to staff and/or customers in more than one language.


  • Answering customer queries/taking phone messages in a foreign language.
  • Translation of documents from English to foreign languages.
  • Acting as an interpreter in meetings.
  • Booking accommodation & transport for international visitors or your company’s staff on overseas visits.
  • Recruitment, training, and supervision of new staff.
  • Typing.
  • Handling foreign correspondence.
  • Organizing meetings.