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list of Standard dDA Job Roles

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PERSONAL ASSISTANT

Job Description

Personal Assistant that will provide personalized secretarial and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to the manager’s working life and communication with the manager/supervisor, team members and clients/customers.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Organization of files and documents
  • Phone Call Management
    • Manage voicemail messages
    • Arrange returning phone calls
    • Manage phone calls on behalf of manager/supervisor
  • Calendar Management
    • Set/Cancel appointments
    • Remind clients of important engagements
  • Schedule and coordinate staff and other meetings
  • Email Management
    • Remove spam/Unsubscribe to unwanted newsletters
    • Organize emails 
    • Organize contacts
    • Send email correspondence/invitations
  • Create and maintain electronic filing systems
    • Manage CRM/Database
  • Prepare communications such as emails, invoices, reports and various other correspondence
  • Travel Arrangements
    • Book flights, hotels, etc.
  • ISP Project Management (If applicable)

Tools

  • Google applications, Microsoft Office Applications, Dropbox
  • CRM - asana, hubspot, Hubspot, 17hats, Freshsales, Citrix Podio, etc.
  • Zoom, Google hangouts, Google meet, Microsoft teams, Skype, etc.
  • Basecamp, trello, asana
  • Clockify - time tracker
BOOKEEPER

Job Description

A Bookkeeper, or Bookkeeping Clerk, is a financial professional who is responsible for recording a company’s financial accounts and records. Their duties include checking accounting records for accuracy, tracking invoices and payments and maintaining a system for organizing company documents.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Documenting transaction details
  • Create financial reports
  • Fact-check accounting data
  • Recording financial transactions
  • Data entry
  • ISP Project Management (If applicable)

Tools

  • Quickbooks desktop / online, Xero
  • Google applications, Microsoft Office Applications, Dropbox
  • CRM - asana, hubspot, Hubspot, 17hats, Freshsales, Citrix Podio, etc.
  • Zoom, Google hangouts, Google meet, Microsoft teams, Skype, etc.
  • Basecamp, trello, asana
  • Clockify - time tracker
CONTENT WRITER

Job Description

Content Writers are responsible for using the written word to share information about a client’s products, services or industry. Their duties include preparing document outlines, updating content based on client edit requests and proofreading their work for tone, style, clarity, grammar and formatting.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Complete writing projects, meeting deadlines and following content requirements in terms of style and project specifications
  • Proofreading 
  • Revise content whenever customers or clients request changes
  • Help create style guides or suggesting changes to ensure content is consistent and clear
  • Complete writing projects and follow content requirements in terms of style and project specifications
  • Help create style guides or suggest changes to ensure content is consistent and clear
  • Work with clients to define their content needs
  • Conduct research
  • ISP Project Management (If applicable)

Tools

  • Grammarly/Hemingway Editor
  • WordPress
  • Mailchimp
  • Google Applications
  • Microsoft Office Applications
  • CRM
  • Zoom, G-Meet, Skype, etc.
  • Clockify
CUSTOMER SERVICE REPRESENTATIVE

Job Description

Customer Service Representatives respond to customer complaints, questions and general feedback in a timely manner. Throughout the day, they participate in meetings with the rest of the customer service department. They ask questions about complex customer situations in hopes of improving the quality of their responses. They also listen to presentations about new products and customer reviews to aid in their understanding of the company’s offerings.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
    • Writing scripts/templates for calls and emails
  • Providing introductory information to new customers
    • Being the first point of contact for customers (Inbound/Outbound) / Act as the company gatekeeper
  • Manage large amounts of incoming calls
  • Follow communication procedures, guidelines and policies
  • Ensuring that customers are satisfied with products and services
    • Resolve customer complaints via phone, email, mail or social media
    • Provide accurate, valid and complete information by using the right methods/tools
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Go the extra mile to engage customers
  • Following up with clients or customers to check that they are satisfied with any purchase of a product or service
    • Use telephones to reach out to customers and verify account information
    • Doing follow up calls to customers
    • Sending emails for surveys/feedback
    • Troubleshooting common issues with products or services
  • Letting customers or clients know about additional products or services
    • Upselling/Selling 
  • Retention
  • Escalating queries and concerns
  • Working with team of CSR’s and other department so to find appropriate solutions
  • ISP Project Management (If applicable)

Tools

  • Online Dialer (phone.com, avaya, etc.)
  • Google Applications
  • Microsoft Office Applications
  • CRM
  • Zoom, G-Meet, Skype, etc.
  • Clockify
  • Self-service knowledge base for FAQs and onboarding (must come from the client)
  • Any project management softwares for team collaboration (Asana, Click Up, Trello, Monday.com, Basecamp, etc.)
DIGITAL MARKETING SPECIALIST

Job Description

A Digital Marketing Specialist, or Digital Marketer, is responsible for helping maintain a brand by working on marketing campaigns. Their duties include performing market research, strategizing with other marketing professionals and creating content to aid in the success of marketing campaigns.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Research 
    • Advertising trends
    • Competitors’ pricing and products
  • Ads Management
    • Placement
    • Demographic
    • Reach
    • Budget
  • Content Management
    • Filtering content and ads
  • Project Management
    • Ad campaign
    • Content
    • ISP (If applicable)
  • Publish digital marketing content online
  • Implement email marketing campaigns

Tools

  • Google Applications
  • Microsoft Office Applications
  • CRM
  • Zoom, G-Meet, Skype, etc.
  • Clockify
  • Sprinklr
  • Falcon.io
  • Monday.com 
  • Adobe Editing Softwares
  • OBS Studio
  • Mailchimp  

 

GRAPHIC DESIGNER

Job Description

A Graphic Designer, or Graphic Artist, is responsible for creating aesthetically pleasing images that accompany written text. Their duties include meeting with clients to establish their needs, using design software to complete projects and revising projects based on client feedback.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Help create guidelines for how logos and other branding materials should be displayed and used
  • Help make design decisions (e.g., fonts and colors)  and produce graphics  for all content your company will use:
    • Logo Design
    • Corporate Stationery Design
    • Postcards and flyers
    • Magazine and newspaper ads
    • Posters, banners, and billboards
    • Infographics
    • Brochures
    • Email marketing templates
    • PowerPoint & Google Slide presentations
    • Social media ads and banners.
    • Images for websites and blogs
    • Books & Ebooks
    • Illustration
  • ISP Project Management (If applicable)
  • Help with your Web Design 
    • Sitemap Creation
    • Wireframing
    • UI Design  (Corporate & E-commerce)
      • Homepage Design
      • Subpage Design
      • Landing Page

Tools

  • Google Applications
  • Microsoft Office Applications
  • CRM
  • Zoom, G-Meet, Skype, etc.
  • Clockify
  • Adobe Photoshop
  • Adobe Illustrator 
  • Adobe After Effects 
  • Adobe Character Animator
  • Adobe XD
  • Figma
  • Google Slides
  • Powerpoint
  • Pencil & Papers
SOCIAL MEDIA MANAGER

Job Description

A Social Media Manager is responsible for overseeing one or more social media accounts for a business. Their duties include creating and updating social media posting schedules, replying to comments from subscribers or liking tagged photos and coordinating with other professionals to determine how to market a brand and its products or services using social media.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Designing and implementing social media strategy to align with business goals
  • Manage presence in social networking sites – Posting new content, answering comments, sharing material from important influencers, fans, and customers.
  • Ability to monitor online activity & trends across social media platforms and tailor the content accordingly
  • Build client’s social media presence
  • Identify opportunities to influence public engagement through audience engagement.
  • ISP Project Management (If applicable)

Tools

  • Google Applications
  • Microsoft Office Applications
  • CRM
  • Zoom, G-Meet, Skype, etc.
  • Clockify
  • Facebook Business Suite
  • Tweetdeck
  • LinkedIn
  • Canva Business
  • Adobe Editing Softwares
VIDEO EDITOR

Job Description

A Video Editor, or Video Production Editor, is responsible for reviewing audio and visual footage and using computer software to organize clips into a cohesive unit. Their duties include splitting or combining video clips, adding appropriate sounds or graphics and watching the finished product to catch mistakes before submitting it for review.

Duties and Responsibilities

  • Creating Workflows
    • Write down steps/instructions to accomplish tasks to build workflows for ease of delegation/expansion
  • Assembling raw footage and transferring our uploading into computer
  • Following a script, screenplay or outline
  • Inputting sound to enhance footage, which may include selecting music and inserting voice-overs
  • Inputting graphics to enhance footage
  • Inputting sound effects to enhance audio
  • Digitally splicing video/audio and synchronizing into a single file
  • Improving lighting, coloring, faulty footage and audio enhancement with sound leveling
  • Working closely with clients to present a final product that matches his or her vision
  • ISP Project Management (If applicable)

Tools

  • Google Applications
  • Microsoft Office Applications
  • CRM
  • Zoom, G-Meet, Skype, etc.
  • Clockify
  • Adobe Audition 
  • Adobe Premiere Pro 
  • Adobe After Effects 
  • Adobe Photoshop 
  • Adobe Lightroom 
  • Adobe Illustrator